A real engineer finds the cause, fixes it, and hands the site back — usually in hours. Flat $397 — and if we can't recover your site, you don't pay.
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Example only — that's what your visitors see.
Independent repair service — not affiliated with WordPress.org or Automattic.
The standard fatal-error screen. Plugin, theme, PHP, or memory. We find which.
Blank page, nothing to read. Same family of error, one layer earlier.
Server-side failure. Often config, memory, or a PHP process that died.
It worked an hour ago. You updated something. Now it doesn't.
The front end loads, the dashboard doesn't. Usually a plugin that only fails in admin.
Nothing loads at all. We check whether it's WordPress, the host, or the domain before anyone pays for anything.
Redirects, spam pages, or a Google malware warning instead? That's a hack, not a code error. → /hacked-wordpress
Pick the closest match. We triage on your answer and call or text you back within the hour — 24/7.
🔒 Your info is encrypted. No passwords here — access is arranged on the call, through a secure, expiring link.
WordPress shows that screen when a piece of PHP stops the page from loading — almost always a plugin, a theme, a PHP-version change, or a memory limit. Four causes account for nearly every critical error. None of them normally touch your content — it lives in the database, and we back it up before we change anything.
The most common one. A plugin updated overnight — or you updated it — and it now conflicts with another plugin, your theme, or the WordPress version. One file, one line, whole site down.
WHAT WE DO
Read the actual error, isolate the plugin or theme, and update, patch, replace, or safely remove it. Everything else stays active.
Hosts move sites to newer PHP on a schedule, sometimes without asking. Older plugins and themes don't survive the jump. The site was fine yesterday; you changed nothing.
WHAT WE DO
Identify what broke on the new version and fix it forward — not roll PHP back to an end-of-life release and call it done.
WordPress gets a fixed slice of server memory. A heavy plugin, a page builder, or a big WooCommerce catalog can exhaust it, and the error blames whichever plugin was running at the time.
WHAT WE DO
Confirm it's memory, raise the limit correctly for your host, and check what's eating it so it doesn't come back next week.
A failed WordPress update, a half-uploaded file, or a stray edit to wp-config.php or .htaccess. These usually show as a blank white screen or a 500 rather than the friendly message.
WHAT WE DO
Replace damaged core files from a clean copy — without touching wp-content — and repair the config by hand.
Did you get an email titled “Your Site is Experiencing a Technical Issue”? Keep it and forward it to us — it saves us a step. If it never arrived, that's normal: it only goes out for some errors, only when the site can send mail, once a day at most, and only to the admin address on file. Check spam. We do not need that email to fix the site.
Is it hacked? Usually not. This message is a code error, not an intrusion. We check for signs of a compromise anyway, and if we find one, the same $397 SOS covers the cleanup. Seeing redirects, spam pages, or a Google warning instead? Start here →
Three things the guides tell you to do — and where each one goes wrong.
You need FTP credentials and a client you've probably never used. Renaming the folder turns off every plugin — WooCommerce, forms, page builder — and you then have to rename it back and reactivate one at a time to find the culprit. Miss a step and you've traded one outage for a different one.
It often clears the message. It also puts your site on an end-of-life PHP version with no security patches, and the same error is waiting the next time the host moves you forward.
The site comes back — as it was last week. Orders, form entries, and edits since then are gone. Restore should be the last tool, not the first, and only after a fresh backup of what's there now.
Or: stop clicking, keep the tab open, and call. We take a backup before touching anything, find the actual line that failed, and fix that. Flat $397, fixed or it's free — full refund if we can't recover your site.
📞 Call (469) 246-7499We take a fresh backup before touching anything. Then we read the real error — logs, debug output, the recovery-mode link if you have it — and name the exact file that failed.
Locked out of WP-Admin? We get the dashboard loading again so you're back in control of your own site, not waiting on us for every change.
Update, patch, replace, or safely remove the offending plugin or theme. Correct the PHP version or memory limit. Replace damaged core files from a clean copy. Not "deactivate and leave."
Home page, inner pages, checkout, cart, forms, page builder. WooCommerce, Elementor, Divi, whatever you run — we click through it before we call it done.
While we're in there: a look for signs of compromise, outdated software, and anything a real attacker could use. If we find a hack, the same SOS covers it.
What broke, why, what we changed, and how to keep it from happening again. Plus 30 days of aftercare — if anything breaks after the fix, we handle it free.
A real engineer calls or texts back within the hour — 24/7. We look at the site together, tell you what we think it is, and whether it's a $397 job. The diagnosis is free.
WordPress admin is often enough for a plugin or theme fault. PHP, memory, and core-file fixes need hosting-panel or SFTP access. You share credentials through a secure, expiring link we send after we talk — never by email, never in the form — and we remove our access at handback.
Backup first. Then the exact fatal is isolated and fixed at the root — plugin, theme, PHP setting, memory limit, or core files. Checkout, forms, and builder verified before we hand it back.
You get the site, your access back, and a short written summary. For 30 days after handback, if anything breaks on the site, we handle it free.
I'm Azam Rajabov, the engineer behind ExpressWebChange — a US-based studio in Allen, Texas (Nova Devworks LLC). I answer the SOS line personally and handle every rescue end-to-end: no outsourcing, no ticket queue, no hourly meter.
"We had an urgent issue with our website. Azam answered the phone right away, listened to our issues, and had us fully back up within hours. Professional, very knowledgeable and easy to work with. Definitely would recommend this guy when all else fails."
Backup, diagnosis, root-cause fix, admin access restored, full site check, written summary. We start within hours of your call.
Full refund if we can't recover the site; once it's recovered and handed back, the fee is final. Restoring from a clean backup or staged migration is part of the rescue. Anything outside it — a from-scratch rebuild, a redesign, new features, content work, a paid plugin license — is quoted first and never added without your okay. If you join Care after, the $397 credits to your first month. See Terms →
Usually not. "There has been a critical error on this website" is WordPress reporting a PHP fatal error — a plugin, theme, PHP version, or memory problem. It is not evidence of an intrusion. We check for signs of a compromise as part of every fix, and if we do find one, the same $397 SOS covers the cleanup. If you're seeing redirects, spam pages, or a Google malware warning instead, start here: /hacked-wordpress.
Normally no. Pages, posts, products, and orders live in the database, and a fatal error in a plugin or theme doesn't touch it. We take a fresh backup before we change anything. If a restore is ever needed, we use your host's or your own backups and tell you exactly what it would roll back before we do it. We can't promise to recover data that was already gone before we started — but the guarantee still applies: if we can't recover your site, you get a full refund.
Your site URL and what changed right before it broke. WordPress admin is often enough for a plugin or theme fault. Fixing the PHP version, memory limit, or core files needs your hosting panel or SFTP. You share credentials only after we've talked, through a secure, expiring link (details on the call) — never in the form, never over email. We remove our access when we hand the site back.
We call or text back within the hour — 24/7. Active work starts as soon as we have access. Most critical-error fixes take a few hours from there — typically 2–4. We don't guarantee a clock time, because we don't know the cause until we've read the error. We do guarantee the outcome: fixed, or a full refund.
For 30 days after handback, if anything breaks on the site — the same error, a different one, a plugin update that goes wrong — we fix it at no charge. After that, our Care plan ($199/mo) keeps updates, backups, and monitoring handled month to month, and your $397 credits toward the first month. Full details in our Terms.
Yes. Page builders and WooCommerce are the most common places this error shows up, because they're the heaviest things on the site. We know what their fatal errors look like, and we test checkout and the builder before handing the site back.
Then you don't pay. If we're unable to recover your site, you receive a full refund of the $397. Once the site is recovered and handed back, the fee is non-refundable. That's the whole arrangement — see our Terms.
No. ExpressWebChange is an independent service by Nova Devworks LLC and is not affiliated with or endorsed by WordPress.org, the WordPress Foundation, or Automattic. We're a web development studio that repairs business and professional websites built on WordPress. The "Learn more about troubleshooting WordPress" link on your error screen goes to the community documentation; this page is a separate, paid service.
Call, message us on WhatsApp, or send the form — whichever feels fastest right now. The diagnosis is free either way. Flat $397 if we take it on. Full refund if we can't recover your site.
Or text (469) 246-7499 — a real person reads it.